TERMS AND CONDITIONS / WARRANTY
Fabspeed Motorsport’s Lifetime Warranty
At Fabspeed Motorsport, we design, manufacture and assemble the World’s Finest Automotive Performance products, and are Exotic Car Performance Experts. To back up that claim, we are proud to offer you the following - industry leading – limited Lifetime Warranty on our Fabspeed Motorsport brand manufactured products.
What we cover:
Fabspeed warrants to the original retail purchaser that our manufactured Fabspeed brand products are free from defects in materials and workmanship for the life of the product if the product is purchased through an authorized Fabspeed reseller or directly from Fabspeed Motorsport.
What we guarantee:
It’s simple; we guarantee your complete satisfaction when you install and use Fabspeed Motorsport brand products in both street and race applications.
What this means:
For any Fabspeed manufactured products with defects in materials or workmanship, we will repair or replace the product at no cost to you for as long as you own and use it in the intended fashion. For catalytic converters, we will replace a verifiable, failed, "current generation" catalytic converter, one time, at no charge, as long as any serial number and other production markings are unaltered, readable, and there is no physical damage to the converter. If the catalytic converter is NO LONGER available, Fabspeed will provide assistance to replace and upgrade your component(s) to current state of the art technology at a reasonable cost.
Introducing the industry's first “sound” guarantee.
Yes! In order to ensure complete satisfaction, we also guarantee you’ll be happy with the superb sports car sound of our products!
Fabspeed knows that the sound quality is personal and very subjective. We also understand that improving the sound of your vehicle is one of the reasons you turn to us! While we are not aware of any other manufacturers that guarantee “sound satisfaction”, we want to make sure you are happy with your Fabspeed system and the sound it produces.
Many factors affect the sound from your vehicle, including modifications to other stock or aftermarket components when mixed with Fabspeed branded products. Sometimes this can result in a different sound or tone than what was expected. We will work with you to help you understand what to expect based on your unique situation. Please let our knowledgeable Performance Experts know about any non-Fabspeed modifications prior to purchase. This way we can tailor a system to produce “sports car sound” to your liking!
Our ‘Fabspeed Sound Solution’:
The Fabspeed Sound Solution Warranty applies to original owners for systems purchased directly from Fabspeed (systems purchased through wholesalers, dealers or installers are not currently covered). If you are not happy with the sound of a Fabspeed brand manufactured exhaust, you can return it in accordance with the following terms.
Fabspeed’s limited Sound Solution Warranty became effective on May 15, 2019. It begins on the product delivery date and ends forty-five (45) days thereafter. First, we ask you to call us while the product is still properly installed on the vehicle - often we can help overcome sound objections with simple modifications based on your unique circumstances. If you are not satisfied after consulting with us, we offer you, the original retail purchaser, a single one-time opportunity to return the product. (Shipping costs will be covered by the customer.)
Please note: FABSPEED’S SOUND SOLUTION WARRANTY EXPIRES 45 DAYS AFTER THE PURCHASE DATE, and it is valid only for THE ORIGINAL PURCHASER.
To submit a warranty claim
The rightful owner must contact Fabspeed Motorsport via email at firstname.lastname@example.org to begin the process of a warranty claim. Fabspeed is the final authority on determining eligibility of any and all warranty claims and will honor the warranty as follows.
There are a few important exceptions to be aware of:
We cannot warranty any product that was damaged intentionally or unintentionally. This includes unintentional damage caused from a vehicular accident, off-Racetrack errors or mishap, or intentional damage caused by attempting to force fit our product to the vehicle, or misuse.
We cannot warranty any product that was not used for the intended purpose. For instance, using leaded fuel, race fuel or fuel additives in a product that contains a catalytic converter will RUIN a catalytic converter. Also modifying a Fabspeed system intended for a specific year, make and model car to FIT a different car will void the warranty.
Products with an applied coating have a mixed warranty. This exception applies to certain exhaust tips and other coated products. We warrant the coating for aesthetic defects and imperfections for one year from the product purchase date. After one year, Fabspeed will continue to cover structural defects with the product itself, but the coating and finish is no longer warranted or guaranteed. Fabspeed can re-coat parts at reasonable cost, so please inquire.
Catalytic Converters are normal wear items and have a limited useful life. As noted above, we will replace a verifiable, failed, "current generation" catalytic converter, one time, at no charge, as long as any serial number and other production markings are unaltered, readable, and there is no physical damage to the converter. If the catalytic converter is NO LONGER available, Fabspeed will provide assistance to replace and upgrade your component(s) to current state of the art technology at a reasonable cost. However, please note catalytic converters will fail prematurely if they are exposed to overly rich exhaust causing fuel to burn in the converter itself, by the use of leaded fuel or Racing Gas performance additives (even just once), or antifreeze or oil entering the exhaust system due to an engine malfunction. Also, failed turbochargers can cause OIL to flood and RUIN catalytic converters. These kinds of failures will not be covered under warranty. Fabspeed can determine the cause of failure and will advise our customers accordingly.
Tuning products and software are not covered by this warranty
Other great brands sold by Fabspeed that are not manufactured by Fabspeed will carry the respective manufacturer’s warranty as applicable.
The Fabspeed Lifetime Warranty has limitations. As such, OUR WARRANTY DOES NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES, INSTALLATION OR DE-INSTALLATION COSTS, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, SHIPPING CHARGES, FEES OR FINES, DAMAGE TO THE VEHICLE OR ITS COMPONENTS OR SURROUNDINGS, OR OTHER INCIDENTAL OR INDIRECT DAMAGE. OUR LIABILITY IS EXPRESSLY LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT YOU RECEIVED.
Convenience Return Policy
We offer you the ability to return unused, undamaged, non-customized, non-special order products within thirty (30) days from the date of delivery for any reason; we call this a “convenience return.” This is a separate benefit from returns from a defect as covered in Fabspeed Motorsport’s limited Lifetime Warranty or our limited Sound Solution Warranty.
To qualify for a convenience return, contact us for a Return Authorization Number. The product must be in original Fabspeed sealed packaging. A copy of the original invoice and a brief explanation must accompany all returned items. You must follow our instructions for returning items carefully, or Fabspeed Motorsport reserves the right to charge a 25% restocking fee on any OPENED box item. Customers are responsible for return shipping charges. If an order was shipped with a promotional “Free Shipping”, and the order is returned, we exclusively reserve the right to charge the customer or distributor for the cost of that original shipping.
General Return Instructions
Please immediately contact Fabspeed via email or phone to discuss the circumstances of your return before returning any products and before removing any installed products from your vehicle. Anything returned without prior authorization from Fabspeed Motorsport will be refused and RETURNED to the shipper. Any and all returns must be sent with freight fully prepaid. Our customer service department (email@example.com) will issue a Return Authorization Number, which must accompany all returns. All returns must be properly packaged to help prevent shipping damage. Shipping charges are not covered by this warranty.
Shipping & Handling
Fabspeed Motorsport cannot be held liable for refusal of, delay of, loss of or damage to a shipment of any item. The customer agrees to indemnify Fabspeed Motorsport for any and all costs, fees and expenses Fabspeed incurs as a result of any violation of any local, state, federal, national or international laws or regulations. Customer agrees to take responsibility for lost packages that were not independently insured or sent without requiring signature. The customer understands they will be liable in the event of additional fees, tariffs, or legal issues such as border seizure. Customer accepts these risks and agrees to release Fabspeed Motorsport of all liability.
Fabspeed Motorsport reserves the right to charge a shipping and handling fee on every order being shipped from our facility. This fee is universal and applies to all retail and wholesale purchases and cannot be waived or credited.
A 6% sales tax will be implemented for every purchase made by a Pennsylvania resident. This fee will be charged for in-house installations and products purchased online, over the phone, and/or via email, this fee is required by law, is non-negotiable and non-refundable.
Copyright 2020 Fabspeed Motorsport - All rights reserved. Document ID 07222019ILW-V4.