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Terms and Conditions / Warranty

Fabspeed Motorsport’s Lifetime Warranty

What we cover

Fabspeed Motorsport warrants to the Original Retail Purchaser that our manufactured Fabspeed Motorsport brand products are free from defects in materials and workmanship for the life of the product if the product is purchased through an authorized Fabspeed Motorsport reseller or directly from Fabspeed Motorsport. 

For any Fabspeed Motorsport manufactured products with defects in materials or workmanship, we will repair or replace, at Fabspeed Motorsport Motorsport’s discretion, the product at no cost to you for as long as you own and use it in the intended fashion. Fabspeed Motorsport is the final authority on determining eligibility of all warranty claims. Fabspeed Motorsport reserves the right to improve, modify, change parts and the design of our systems/components as we regularly engineer and improve our systems to continue to further enhance performance.

There are a few important exceptions to be aware of

  • We cannot warranty any product that was damaged intentionally or unintentionally. This includes unintentional damage caused from a vehicular accident, off-Racetrack errors or mishap, or intentional damage caused by attempting to force fit our product to the vehicle, or misuse.  Catalytic converters damaged by engine oil leaks, coolant, blown turbochargers, misfires or usage of leaded race gasoline are not covered.
  • We cannot warranty any product that was not used for the intended purpose.  Any non-Fabspeed Motorsport modifications to a system will void the warranty. Backfires, and explosions from poorly tuned engines are not covered. 
  • Products with an applied coating or provide a thermal barrier have a mixed warranty.  This exception applies to certain exhaust tips, other coated products, and thermal blankets. We warrant the coating for aesthetic defects and imperfections, for one year from the product purchase date. After one year, Fabspeed Motorsport will continue to cover structural defects with the product itself, but the coating and finish is no longer warranted or guaranteed. Fabspeed Motorsport can recoat parts at reasonable cost, so please inquire. Thermal barriers/header blankets are covered for a period of one year from the shipping date for manufacturing defects. 
  • Catalytic Converters are normal wear items and have a limited useful life. HJS Germany warrants their catalytic converters for 2 years. Fabspeed Motorsport goes a lot further to protect Fabspeed Motorsport equipped car enthusiasts.  For the Original Retail Purchaser only, we will replace a verifiable, failed, "current generation" catalytic converter, one time, at no charge, as long as, any serial number and other production markings are unaltered, readable, and there is no physical damage to the converter. Catalyst that are broken apart and/or melted internally will not be considered for warranty. If the catalytic converter is NO LONGER available, obsolete, or over 5 years old, the catalytic converter will need to be replaced and a charge for new catalytic converters will be incurred. Fabspeed Motorsport will provide assistance to replace and upgrade your component(s) to current state of the art technology at a reasonable cost. Please note that any and all catalytic converters will fail prematurely if they are exposed to overly rich fuel mixtures and exhaust, causing fuel to burn in the converter itself. Failure will occur using leaded fuel, race fuel, E85 methanol, Meth injection, or fuel additives in a Fabspeed Motorsport product that contains a catalytic converter. Catalytic converters will also fail from antifreeze or engine oil entering the exhaust system due to an engine malfunction and/or wear. These kinds of failures will not be covered under warranty. Fabspeed Motorsport can determine the cause of failure and will advise our customers accordingly. If any of these problems occur, a brand-new state of the art HJS German catalytic converter can be purchased and welded into your Fabspeed Motorsport system. 
  • Fabspeed Motorsport reserves the right to make continual improvements to our product line with technology and advancements in components gained through over 25+ years of street and professional motorsport development. Certain parts and components from time to time become unavailable or obsolete due to research and development and component changes. In this case we reserve the right to advise our worldwide clientele of changes and costs associated to upgrade systems and provide warranty coverage. 
  • Shipping damage must be reported within 5 days of receipt of the product. Should damage be found notify Fabspeed immediately, and do not install product(s). Installed products are not eligible for return.
  • Tuning products and software are not covered by this warranty- Please see our separate Tuning warranty.
  • Fabspeed is not responsible for any package once delivery receipt is completed by shipper.
  • Other great brands sold by Fabspeed Motorsport that are not manufactured by Fabspeed Motorsport will carry the respective manufacturer’s warranty as applicable. 
  • The Fabspeed Motorsport Lifetime Warranty has limitations. As such, OUR WARRANTY DOES NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES, INSTALLATION OR DE-INSTALLATION COSTS, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, SHIPPING CHARGES, FEES OR FINES, DAMAGE TO THE VEHICLE OR ITS COMPONENTS OR SURROUNDINGS, OR OTHER INCIDENTAL OR INDIRECT DAMAGE. OUR LIABILITY IS EXPRESSLY LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT YOU RECEIVED.

To submit a warranty claim

The Original Retail Owner must contact Fabspeed Motorsport via email at service@Fabspeed.com to begin the process of a warranty claim. Please provide purchase information, nature of the concern, and any supporting photos. Our Service Help Desk hours are M-F 9:00am to 6:00pm EST.

Return Policy

To RETURN any system, product or merchandise you must contact us first for a Return Authorization (RA) Number. Special order and custom made systems, apparel, Carbon Fiber Wall Art, and other certain merchandise are NOT returnable. ALL SALES ARE FINAL. To return a Fabspeed Motorsport product an RA number must be requested and if granted the item(S) must be in original Fabspeed Motorsport sealed packaging. A copy of the original invoice and a brief explanation must accompany all returned items. You must follow our instructions for returning items carefully, or Fabspeed Motorsport reserves the right to charge a 25% restocking fee on any OPENED box or repackaged products. Customers are responsible for return shipping charges. If an order was shipped with a promotional “Free Shipping”, and the order is returned, we exclusively reserve the right to charge the customer or distributor for the cost of that original shipping and handling. If a Fabspeed Motorsport Performance package is ordered, and an individual component of that package is returned, Fabspeed Motorsport reserves the right to charge back the performance package discount along with any additionally offered discounts. Return shipped items DAMAGED in transit will RESULT in additional charges up to and including rejection of the competent. It is the customer’s responsibility to ship safely and properly. No returns accepted after 30 days from the invoice date. No credits will be given after 30 days from the invoice date.

To qualify for return, the product must be unused and remain in the original packaging, as well as match the current design and packaging for the product at the time of return. Sounds is subjective and therefore does not qualify for a return of a used product. See Sound Solution Guarantee to see if your product is covered.

Periodically mistakes are made when ordering, or a wrong part is shipped, and you may wish to return an item. We will do everything reasonable to satisfy you. Please contact Fabspeed Motorsport immediately via email at service@fabspeed.com to discuss the circumstances before returning any products. Anything returned without prior authorization from Fabspeed Motorsport will be refused. All returns must be sent back fully prepaid. Our customer service department (service@Fabspeed.com) will issue a Return Authorization Number, which must accompany any return. A copy of the original invoice and a brief explanation must accompany all returned items. No returns accepted after 30 days from the invoice date. No credits given after 30 days.

Emissions Compliance

The purchaser and/or end consumer understands that any Fabspeed Motorsport product that is designated as "RACE" or "RACING" only in its description may not be used on public roads within the USA. Fabspeed Motorsport makes no claims that any product with this designation is for use on public roads within the USA.

Shipping & Handling

Fabspeed Motorsport cannot be held liable for refusal of, delay of, loss of, theft or damage to a shipment of any item. The customer agrees to indemnify Fabspeed Motorsport for all costs, fees and expenses Fabspeed Motorsport incurs as a result of any violation of any local, state, federal, national or international laws or regulations. Customer agrees to take responsibility for lost packages that were not independently insured or sent without requiring signature. The customer understands they will be liable in the event of additional fees, tariffs, or legal issues such as border seizure. Customer accepts these risks and agrees to release Fabspeed Motorsport of all liability.

Fabspeed Motorsport reserves the right to charge a shipping and handling fee on every order being shipped from our facility. This fee is universal and applies to all retail and wholesale purchases and cannot be waived or credited.

A 6% sales tax will be implemented for every purchase made by a Pennsylvania resident. This fee will be charged for in-house installations and products purchased online, over the phone, and/or via email, this fee is required by law, is non-negotiable and non-refundable.

Tuning Warranty/Returns

VEHICLE MANUFACTURER WARRANTY AND EMISSIONS DISCLAIMER

Some items sold and/or installed by Fabspeed Tuning may potentially void portions of your vehicle’s factory warranty. Some items may not be legal for “street and highway driven vehicles”. Fabspeed Tuning makes no guarantees to the legality of any parts used for “street and highway driven vehicles” and accepts no responsibility for compliance with the vehicle’s factory warranty.

BENCH TUNING/TUNING - GENERAL

Advertised performance results may vary from a multitude of factors and may not be similar on other platforms or vehicles. All vehicles are maintained and perform differently. Fabspeed cannot guarantee exact or similar results from one car to another because of that. Our Tuning systems are engineered to produce the safest and most power out of the engine as possible. Fabspeed will not and cannot be held responsible for different cars representing numbers on different dynos, or at different times of the year. Atmospheric conditions can alter the results of any dyno session. The Fabspeed Dyno Jet weather station is always used when engineering and validating our tuning data. Tunes purchased are for the original purchaser of the tune and do not follow the vehicle when it changes owners. Please be advised, for all vehicles that are Fabspeed tuned (writing directly to the ROM, or using the Handheld device), the tune can be overwritten or rewritten by Manufacturer/dealer equipment and high-end scan tools utilizing SAE J2534 programming. Fabspeed is not liable for an erased (reverted to stock) tune. Should the customer want a new tune file, it would be the customer’s responsibility to have the ECU removed and/or Handheld device shipped to Fabspeed for retuning. A retuning fee will be applied.

PROCEDURES FOR WARRANTY CLAIMS

In the event a problem occurs with a Fabspeed component or tune, please contact Fabspeed Customer Service, service@fabspeed.com or 267-742-3011 during our normal business hours Monday to Friday 9:00 – 6:00 EST. When speaking to a customer representative, you will need to have your invoice number on hand. The following steps will then be followed: 

  • A Fabspeed Representative will determine if product will have to be returned to Fabspeed for inspection. A Return Merchandise Authorization (RMA) number will be given to be placed clearly on the shipping label. 

  • The retailer or the customer will ship the component in question back to Fabspeed, including the original sales receipt and a clear description of the exact problem experienced. It is the responsibility of the retailer or the customer to pay for shipping back to Fabspeed. 

  • If Fabspeed finds the component to be defective and within the warranty period, Fabspeed will repair, replace, or issue credit to the customer at Fabspeed’s discretion. Any repaired or replaced product will be returned to the retailer or customer, freight is the responsibility of the retailer or customer. Please note that no replacement warranty parts can be shipped until original parts are returned to Fabspeed for inspection.

FABSPEED WARRANTY INFORMATION

Fabspeed warrants to the consumer that all of our Handheld device will be free from defects in material and workmanship for a period of two (2) years from date of the original purchase as long as it is installed by Fabspeed’s direct customer or a Fabspeed approved installer. Hardware that fails within this two (2) year warranty period will be repaired or replaced at Fabspeed’s discretion, when determined by Fabspeed that the product failed due to defects in material or workmanship. This warranty is limited to the repair or replacement of the purchased Fabspeed part. In no event shall this warranty exceed the original purchase price of the Fabspeed part nor shall Fabspeed be responsible for special, incidental or consequential damages or cost incurred due to the failure of this product. Written proof of the installation, that includes date of install or customer invoice date, is required to verify warranty claims. Warranty claims to Fabspeed must be shipping and cost prepaid and accompanied with dated proof of purchase and return authorization number. This warranty applies only to the original purchaser of product and is non-transferable. All implied warranties shall be limited in duration to the said two (2) year warranty period. Improper use or installation, use for racing, accident, abuse, unauthorized repairs or alterations voids this warranty. Fabspeed disclaims any liability for consequential damages due to breach of any written or implied warranty on all products manufactured by Fabspeed. Warranty returns will only be accepted by Fabspeed when accompanied by a valid Fabspeed issued RMA number. Credit for defective products will be issued pending inspection. Product must be received by Fabspeed within thirty (30) days of the date the RMA is issued. A proof of purchase is required for all Fabspeed warranty claims. If you have a warranty issue, please email service@Fabspeed.com and a customer service representative will be happy to assist you.

Our Fabspeed Motorsport Sound Solution Guarantee:

Fabspeed Motorsport knows that the sound quality is personal and very subjective. We also understand that improving the sound of your vehicle is one of the reasons you turn to us!  While we are not aware of any other manufacturers that guarantee “sound satisfaction”, we want to make sure you are happy with your Fabspeed Motorsport system and the sports car sound it produces. We make every effort to produce videos/sound clips of our systems for reference.

Many factors affect the sound from your vehicle, including modifications to other stock or aftermarket components when mixed with Fabspeed Motorsport branded products. Sometimes this can result in a different sound or tone than what was expected. We will work with you to help you understand what to expect based on your unique situation. You must first let our knowledgeable Performance Experts know about any non-Fabspeed Motorsport exhaust products or other exhaust modifications prior to purchase. This way we can tailor a system to produce “sports car sound” to your liking! The Sound Solution Guarantee covers only Fabspeed Motorsport exhaust products. Systems or components that bypass mufflers or catalysts, tips, and certain other components are not covered within this guarantee. If you are unsure if your selection is covered, please inquire with our Performance Experts. 

The Fabspeed Motorsport Sound Solution Guarantee applies to Original Owners for systems purchased Directly from Fabspeed Motorsport (systems purchased through wholesalers, dealers or installers are not currently covered).  If you are not happy with the sound of a Fabspeed Motorsport brand manufactured exhaust, you can return it in accordance with the following terms.  

The Fabspeed Motorsport Sound Solution Guarantee begins on the product invoice date and ends forty-five (45) days thereafter. First, we ask you to call us while the product is still properly installed on the vehicle - often we can help overcome sound objections with simple modifications based on your unique circumstances. If you are not satisfied after consulting with us, we offer you, the original retail purchaser, a single one-time opportunity to exchange the product for a different system. Should your vehicle application not have other system options, a one time return will be permitted.  All shipping and handling costs will be covered by the customer. There will be a 25% restocking charge on the returned components. Should the returned system exhibit damage beyond normal installation/removal and temperature color change, additional fees will be added up to and including rejection of the system. Fabspeed Motorsport reserves the right to reject any Sound Solution Guarantee system and return the system to the purchaser.  Exhaust tips, air filters and air filter intake systems, airboxes, IPD plenums, muffler bypasses/pipes, race headers, off-road competition parts or race systems, and certain items are not returnable under a Sound Solutions Guarantee. If you are unsure, please inquire with our Performance Experts.

Please note: FABSPEED MOTORSPORT’S SOUND SOLUTION GUARANTEE EXPIRES 45 DAYS AFTER THE PRODUCT SHIPPING DATE, and it is valid only for THE ORIGINAL PURCHASER. OUR SOUND SOLUTION GUARANTEE DOES NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES, INSTALLATION OR DE-INSTALLATION COSTS, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, SHIPPING CHARGES, FEES OR FINES, DAMAGE TO THE VEHICLE OR ITS COMPONENTS OR SURROUNDINGS, OR OTHER INCIDENTAL OR INDIRECT DAMAGE. OUR LIABILITY IS EXPRESSLY LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT YOU RECEIVED NET OF SHIPPING AND HANDLING COSTS.

 

Copyright 2020 Fabspeed Motorsport - All rights reserved. Document ID 07222019ILW-V4.