Fabspeed Motorsport’s Lifetime Warranty
What we cover
Fabspeed Motorsport warrants to the Original Retail Purchaser that our manufactured Fabspeed Motorsport brand products are free from defects in materials and workmanship for the life of the product if the product is purchased through an authorized Fabspeed Motorsport reseller or directly from Fabspeed Motorsport.
For any Fabspeed Motorsport manufactured products with defects in materials or workmanship, we will repair or replace, at Fabspeed Motorsport Motorsport’s discretion, the product at no cost to you for as long as you own and use it in the intended fashion. Fabspeed Motorsport is the final authority on determining eligibility of all warranty claims. Fabspeed Motorsport reserves the right to improve, modify, change parts and the design of our systems/components as we regularly engineer and improve our systems to continue to further enhance performance.
There are a few important exceptions to be aware of
Most Fabspeed Motorsport USA exhaust systems, intake systems, and tuning systems are BUILT TO SPECIFIC CUSTOMER REQUEST, BESPOKE, and custom-made to order.
Fabspeed sources parts from Italy, Germany, the United Kingdom, and the USA to produce our custom-made, built-to-order products. Fabspeed incurs material and shipping costs from Domestic and International suppliers as soon as customers place payments for an order (via phone, text, fax, or email); or through Fabspeed.com. By placing an order with Fabspeed Motorsport, the buyer acknowledges and agrees to accept Fabspeed's Terms and Conditions.
Order cancellations must be placed within 48 hours of Fabspeed's receipt of the order. NO CANCELLATIONS WILL BE ACCEPTED AFTER THIS TIME. This policy also applies to drop-shipped items from our Partner vendors, e.g., Numeric Shifters, GiroDisc Brake Components, IPD Intake Plenums, Fabspeed Carbon Fiber, etc. For sales orders with more than one (1) system or component, items will ship as they are completed through partial shipping. Shipping charges will not be reimbursed if the drop-shipped parts have been shipped. Please see the Fabspeed Return policy for more information on returns or refunds.
SPECIAL-ORDER CUSTOM-REQUESTED SYSTEMS ARE NOT RETURNABLE NOR REFUNDABLE UNDER ANY CIRCUMSTANCES.
Payment cancellations and refunds will be provided as a net refund of the transaction, minus transaction/cancellation fees up to 25%. Fabspeed Motorsport is not responsible or obligated to refund any costs associated with using a third-party payment options.
To RETURN any system, product or merchandise you must contact us first for a Return Authorization (RA) Number. Special order and custom made systems, apparel, Carbon Fiber Wall Art, and other certain merchandise are NOT returnable. ALL SALES ARE FINAL. To return a Fabspeed Motorsport product an RA number must be requested and if granted the item(s) must be in original Fabspeed Motorsport sealed packaging. A copy of the original invoice and a brief explanation must accompany all returned items. You must follow our instructions for returning items carefully, Fabspeed Motorsport will charge up to a 25% handling and restocking fee on any RETURNED box or repackaged products. Product damage on OPENED or repackaged returns is the responsibility of the customer. Products that are unable to be repaired will be returned to the customer. Customers are responsible for return shipping charges. If an order was shipped with promotional “Free Shipping”, and the order is returned, we exclusively reserve the right to charge the customer or distributor for the cost of that original shipping and handling. If a Fabspeed Motorsport Performance package is ordered, and an individual component of that package is returned, Fabspeed Motorsport reserves the right to charge back the performance package discount along with any additionally offered discounts. Return shipped items DAMAGED in transit will RESULT in additional charges up to and including rejection of the component. It is the customer’s responsibility to ship safely and properly. No returns accepted after 30 days from the invoice date. No credits will be given after 30 days from the invoice date. This also applies to items that are partially shipped.
Items that are non-stocking at Fabspeed and drop shipped from our vendors are subject to their return/restocking policies.
To qualify for return, the product must be unused and remain in the original packaging, as well as match the current design and packaging for the product at the time of return. Sounds is subjective and therefore does not qualify for a return of a used product.
Periodically mistakes are made when ordering, or a wrong part is shipped, and you may wish to return an item. We will do everything reasonable to satisfy you. Please contact Fabspeed Motorsport immediately via email at firstname.lastname@example.org to discuss the circumstances before returning any products. Anything returned without prior authorization from Fabspeed Motorsport will be refused. All returns must be sent back fully prepaid. Our customer service department (service@Fabspeed.com) will issue a Return Authorization Number, which must accompany any return. A copy of the original invoice and a brief explanation must accompany all returned items. No returns accepted after 30 days from the invoice date. No credits given after 30 days.
Shipping & Handling
Fabspeed Motorsport cannot be held liable for the refusal of, delay of, loss of, theft, or damage to a shipment of any item. The customer agrees to indemnify Fabspeed Motorsport for all costs, fees, and expenses Fabspeed Motorsport incurs as a result of any violation of any local, State, Federal, National, or International laws or regulations. Packages shipped by Fabspeed Motorsport are shipped without insurance or signature required. These extra services are available and can be purchased for an additional cost. Please contact email@example.com, firstname.lastname@example.org, or call 215-646-4945 for more information. The customer agrees to take responsibility for lost packages that were not independently insured or sent without requiring a signature. The customer understands they will be liable in the event of additional fees, tariffs, or legal issues such as border seizure. The customer accepts these risks and agrees to release Fabspeed Motorsport of all liability.
Fabspeed Motorsport reserves the right to charge a shipping and handling fee on every order being shipped from our facility. This fee is universal and applies to all retail and wholesale purchases and cannot be waived or credited.
For retail deliveries within the USA, due to the tax nexus established by the South Dakota v. Wayfair Supreme Court decision, taxes will be calculated/collected for the delivery address of each order.
ON-SITE VEHICLE PICK UP
Fabspeed will not accept personal or business checks for any purchases when the owner of the vehicle is onsite to pick up the car. Payments must be made by credit card, money order, or cashier/bank check.
If a check is sent through the mail, it must be in the form of a proper check with the name and address printed on it. Starter checks will not be accepted. Any business or personal checks must be for the exact amount of the order. If the Finance Department determines that the received check does not follow this policy, Fabspeed reserves the right to refuse the check and ask the customer to pay by credit card, money order, or cashier/bank check. Checks sent through the mail will have a 72-hour hold. Purchased items will not be submitted to fabrication or shipping until the check clears, and we ensure the funds have been received.
VEHICLE MANUFACTURER WARRANTY AND EMISSIONS DISCLAIMER
Some items sold and/or installed by Fabspeed Motorsport Tuning may potentially void portions of your vehicle’s factory warranty. Some items may not be legal for “street and highway driven vehicles”. Fabspeed Motorsport Tuning makes no guarantees to the legality of any parts used for “street and highway driven vehicles” and accepts no responsibility for compliance with the vehicle’s factory warranty. Due to the nature of the tuning process as well as the rapid evolution of electronics and programming, all tuning sales (Xpertune or Bench flash) are considered final one calendar year from the invoice date even if the tune file is not requested. While we will make every effort to offer support for tuning after this time frame, we, unfortunately, cannot guarantee a completed tune.
Purchase Disclaimer: Fabspeed Motorsport does not condone the use of emission defeat devices for any vehicles used on public streets or roadways. Fabspeed Motorsport will not tamper, remove, disable, or bypass emissions equipment on a motor vehicle in accordance with 40 CFR Section 86.1854.12(a)(3), Clean Air Act 40 CFR 1068.101(b). This includes software, known as “tunes”, that reprogram a motor vehicle’s electronic control module to alter engine performance and enable the removal of filters, catalyst, and other critical emissions controls.
When using the remote tuning device (HHT), there are times when the Engine Control Unit (ECU) ID file that allows Fabspeed to create the necessary stock and tune files is not in our tuning database. Unfortunately, to tune the car will require the cars ECU to be sent to Fabspeed to retrieve the necessary information to create the stock and tune files. This can not be completed remotely. The ECU needs to be hardwired, via special equipment, to the Fabspeed tuning computer, to access this information. Once the ECU ID file is copied, Fabspeed is able to compile both the stock and tune file that can be uploaded to the HHT. Fabspeed does understand the inconvenience of sending the cars ECU to have the ID copied, unfortunately this is something beyond Fabspeed's control. Fabspeed will accept returns for the HHT in accordance with our return conditions.
BENCH TUNING/REMOTE TUNING - GENERAL
Advertised performance results may vary from a multitude of factors and may not be similar on other platforms or vehicles. All vehicles are maintained and perform differently. Fabspeed Motorsport cannot guarantee exact or similar results from one car to another because of that. Our Tuning systems are engineered to produce the safest and most power out of the engine as possible. Fabspeed Motorsport will not and cannot be held responsible for different cars representing numbers on different dynos, or at different times of the year. Atmospheric conditions can alter the results of any dyno session. The Fabspeed Motorsport Dyno Jet weather station is always used when engineering and validating our tuning data. Fabspeed Motorsport is not liable for tuning limitations due to faulty engine sensors or ignition components.
Tunes purchased are for the original purchaser of the tune and do not follow the vehicle when it changes owners. Please be advised, for all vehicles that are Fabspeed Motorsport tuned (writing directly to the ROM, or using the XperTune device), the tune can be overwritten or rewritten by Manufacturer/dealer equipment and high-end scan tools utilizing SAE J2534 programming. Fabspeed Motorsport is not liable for any post tuning modifications from these devices. Should this happen and original purchaser want a new tune file, it would be the customer’s responsibility to have the ECU removed and/or Handheld device shipped to Fabspeed Motorsport for retuning. A retuning fee will be applied.
Please be aware, when tuning, file corruptions can occur. Especially during any file transfer. A battery charger must be used while transferring files with the Fabspeed Motorsport Xpertune device.
PROCEDURES FOR WARRANTY CLAIMS WITH FABSPEED MOTORSPORT TUNING
Should a customer have a concern with any tune or device, the customer must contact Fabspeed Motorsport either through service@Fabspeed.com or tuning@Fabspeed.com. Our customer service and/or tuning departments will investigate your concerns during our normal business hours Monday to Friday 9:00 – 6:00 EST.
Before submitting a ticket for a problem with a XperTune device, please review Fabspeed Motorsport’s Handheld tuner tutorial video https://youtu.be/wVJxHcXOhMk. Please be aware that, depending on the car’s manufacturer, this process may take up to 30 minutes to complete. The car will need to be turned on and off several times and may do this automatically. Please follow the status on the device screen.
When submitting a service ticket please have your invoice or sales order number on hand. The following steps will then be followed:
- The My Genius Client program is necessary for the Fabspeed Motorsport XperTune file to be transferred and written to the cars Electronic Control Module (ECU) or Digital Motor Electronics (DME). This program does not work on the Apple platform. The My Genius Client is an executable (.EXE) program and needs a clear path to the internet. Fabspeed Motorsport does not provide IT services to disable firewalls and internet barriers.
- A Fabspeed Motorsport Representative will determine if product needs to be returned to Fabspeed Motorsport for inspection. A Return Merchandise Authorization (RMA) number will be given to be placed clearly on the shipping label.
- It is the responsibility of the customer to pay for shipping back to Fabspeed Motorsport.
- If Fabspeed Motorsport finds the component to be defective and within the warranty period, Fabspeed Motorsport will repair, replace, or issue credit to the customer at Fabspeed Motorsport’s discretion. Any repaired or replaced product will be returned to the customer, freight is the responsibility of the retailer or customer. Please note that no replacement warranty parts can be shipped until original parts are returned to Fabspeed Motorsport for inspection.
- Once a tune has been loaded into a car by either the XperTune device or a bench tune, Fabspeed Motorsport has the right to attempt to retune the vehicle. Tunes are performed by file transfer, and data corruption/errors is always possible.
FABSPEED MOTORSPORT WARRANTY INFORMATION
The XperTune files are considered proprietary software. Fabspeed Motorsport offers a 30-day return policy for all tuning. The method of return will depend on the method of tuning. Note: this may involve returning the ECU/DME back to Fabspeed Motorsport. All shipping cost are the responsibility of the customer. For tunes requiring the XperTune device, the cars stock tune file must be reloaded into the car. The Xpertune device shows every file transfer. There will no credit issued for Xpertune devices that indicate the XperTune is still in the ECU/DME. Tunes that require the ECU/DME to be sent in will incur a 25% service charge.
Fabspeed Motorsport warrants to the consumer that all our XperTune tuning devices will be free from defects in material and workmanship for a period of two (2) years from date of the original purchase if it is installed by Fabspeed Motorsport’s direct customer or a Fabspeed Motorsport approved installer. Hardware that fails within this two (2) year warranty period will be repaired or replaced at Fabspeed Motorsport’s discretion, when determined by Fabspeed Motorsport that the product failed due to defects in material or workmanship.
FABSPEED MOTORSPORT CARBON FIBER WARRANTY
The Fabspeed carbon fiber is a handmade product using state-of-the-art production methods. Pre-impregnated (prepreg) carbon fiber sheets are hand rolled into a mold and solidified by using vacuum and pressure in autoclave ovens. Once cured, they are hand sprayed with an ultraviolet-resistant clear coat and hand-polished to a brilliant shine. It is completely normal to have slight variations from part to part.
Fabspeed warrants our product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. Shipping and handling fees are to be paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on the original dated sales receipt. Fabspeed is not responsible for product failures or failures due to installation. Certain products are intended for race use only as suggested by the manufacturer and should be installed and set up by professional service centers ONLY. As stated above we are not responsible for shipping costs other than for our own mistake of incorrect shipping. Any item that is altered or changed from its original state without the consent of the manufacturer and or Fabspeed, will not be able to be returned or receive warranty support. The warranty of a product is facilitated by Fabspeed who reserves the right to deny coverage.
The Fabspeed warranty has limitations. As such, OUR WARRANTY DOES NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES, INSTALLATION OR DE-INSTALLATION COSTS, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, SHIPPING CHARGES, FEES OR FINES, DAMAGE TO THE VEHICLE OR ITS COMPONENTS OR SURROUNDINGS, OR OTHER INCIDENTAL OR INDIRECT DAMAGE. OUR LIABILITY IS EXPRESSLY LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT YOU RECEIVED.
Copyright 2023 Fabspeed Motorsport - All rights reserved. Document ID 07222019ILW-V4.