Fabspeed Motorsport’s Lifetime Warranty
What we cover
Fabspeed Motorsport warrants to the Original Retail Purchaser that our manufactured Fabspeed Motorsport brand products are free from defects in materials and workmanship for the life of the product if the product is purchased through an authorized Fabspeed Motorsport reseller or directly from Fabspeed Motorsport.
For any Fabspeed Motorsport manufactured products with defects in materials or workmanship, we will repair or replace, at Fabspeed Motorsport Motorsport’s discretion, the product at no cost to you for as long as you own and use it in the intended fashion. Fabspeed Motorsport is the final authority on determining eligibility of all warranty claims. Fabspeed Motorsport reserves the right to improve, modify, change parts and the design of our systems/components as we regularly engineer and improve our systems to continue to further enhance performance.
There are a few important exceptions to be aware of
To RETURN any system, product or merchandise you must contact us first for a Return Authorization (RA) Number. Special order and custom made systems, apparel, Carbon Fiber Wall Art, and other certain merchandise are NOT returnable. ALL SALES ARE FINAL. To return a Fabspeed Motorsport product an RA number must be requested and if granted the item(S) must be in original Fabspeed Motorsport sealed packaging. A copy of the original invoice and a brief explanation must accompany all returned items. You must follow our instructions for returning items carefully, Fabspeed Motorsport will charge up to a 25% handling and restocking fee on any OPENED box or repackaged products. Product damage on OPENED or repackaged returns is the responsibility of the customer. Products that are unable to be repaired will be returned to the customer. Customers are responsible for return shipping charges. If an order was shipped with promotional “Free Shipping”, and the order is returned, we exclusively reserve the right to charge the customer or distributor for the cost of that original shipping and handling. If a Fabspeed Motorsport Performance package is ordered, and an individual component of that package is returned, Fabspeed Motorsport reserves the right to charge back the performance package discount along with any additionally offered discounts. Return shipped items DAMAGED in transit will RESULT in additional charges up to and including rejection of the competent. It is the customer’s responsibility to ship safely and properly. No returns accepted after 30 days from the invoice date. No credits will be given after 30 days from the invoice date.
To qualify for return, the product must be unused and remain in the original packaging, as well as match the current design and packaging for the product at the time of return. Sounds is subjective and therefore does not qualify for a return of a used product. See Sound Solution Guarantee to see if your product is covered.
Periodically mistakes are made when ordering, or a wrong part is shipped, and you may wish to return an item. We will do everything reasonable to satisfy you. Please contact Fabspeed Motorsport immediately via email at firstname.lastname@example.org to discuss the circumstances before returning any products. Anything returned without prior authorization from Fabspeed Motorsport will be refused. All returns must be sent back fully prepaid. Our customer service department (service@Fabspeed.com) will issue a Return Authorization Number, which must accompany any return. A copy of the original invoice and a brief explanation must accompany all returned items. No returns accepted after 30 days from the invoice date. No credits given after 30 days.
Shipping & Handling
Fabspeed Motorsport cannot be held liable for refusal of, delay of, loss of, theft or damage to a shipment of any item. The customer agrees to indemnify Fabspeed Motorsport for all costs, fees and expenses Fabspeed Motorsport incurs as a result of any violation of any local, state, federal, national or international laws or regulations. Customer agrees to take responsibility for lost packages that were not independently insured or sent without requiring signature. The customer understands they will be liable in the event of additional fees, tariffs, or legal issues such as border seizure. Customer accepts these risks and agrees to release Fabspeed Motorsport of all liability.
Fabspeed Motorsport reserves the right to charge a shipping and handling fee on every order being shipped from our facility. This fee is universal and applies to all retail and wholesale purchases and cannot be waived or credited.
VEHICLE MANUFACTURER WARRANTY AND EMISSIONS DISCLAIMER
Some items sold and/or installed by Fabspeed Motorsport Tuning may potentially void portions of your vehicle’s factory warranty. Some items may not be legal for “street and highway driven vehicles”. Fabspeed Motorsport Tuning makes no guarantees to the legality of any parts used for “street and highway driven vehicles” and accepts no responsibility for compliance with the vehicle’s factory warranty.
Purchase Disclaimer: Fabspeed Motorsport does not condone the use of emission defeat devices for any vehicles used on public streets or roadways. Fabspeed Motorsport will not tamper, remove, disable, or bypass emissions equipment on a motor vehicle in accordance with 40 CFR Section 86.1854.12(a)(3), Clean Air Act 40 CFR 1068.101(b). This includes software, known as “tunes”, that reprogram a motor vehicle’s electronic control module to alter engine performance and enable the removal of filters, catalyst, and other critical emissions controls.
BENCH TUNING/TUNING - GENERAL
Advertised performance results may vary from a multitude of factors and may not be similar on other platforms or vehicles. All vehicles are maintained and perform differently. Fabspeed Motorsport cannot guarantee exact or similar results from one car to another because of that. Our Tuning systems are engineered to produce the safest and most power out of the engine as possible. Fabspeed Motorsport will not and cannot be held responsible for different cars representing numbers on different dynos, or at different times of the year. Atmospheric conditions can alter the results of any dyno session. The Fabspeed Motorsport Dyno Jet weather station is always used when engineering and validating our tuning data. Fabspeed Motorsport is not liable for tuning limitations due to faulty engine sensors or ignition components.
Tunes purchased are for the original purchaser of the tune and do not follow the vehicle when it changes owners. Please be advised, for all vehicles that are Fabspeed Motorsport tuned (writing directly to the ROM, or using the XperTune device), the tune can be overwritten or rewritten by Manufacturer/dealer equipment and high-end scan tools utilizing SAE J2534 programming. Fabspeed Motorsport is not liable for any post tuning modifications from these devices. Should this happen and original purchaser want a new tune file, it would be the customer’s responsibility to have the ECU removed and/or Handheld device shipped to Fabspeed Motorsport for retuning. A retuning fee will be applied.
Please be aware, when tuning, file corruptions can occur. Especially during any file transfer. A battery charger must be used while transferring files with the Fabspeed Motorsport Xpertune device.
PROCEDURES FOR WARRANTY CLAIMS WITH FABSPEED MOTORSPORT TUNING
Should a customer have a concern with any tune or device, the customer must contact Fabspeed Motorsport either through service@Fabspeed.com or tuning@Fabspeed.com. Our customer service and/or tuning departments will investigate your concerns during our normal business hours Monday to Friday 9:00 – 6:00 EST.
Before submitting a ticket for a problem with a XperTune device, please review Fabspeed Motorsport’s Handheld tuner tutorial video https://youtu.be/wVJxHcXOhMk. Please be aware that, depending on the car’s manufacturer, this process may take up to 30 minutes to complete. The car will need to be turned on and off several times and may do this automatically. Please follow the status on the device screen.
When submitting a service ticket please have your invoice or sales order number on hand. The following steps will then be followed:
- The My Genius Client program is necessary for the Fabspeed Motorsport XperTune file to be transferred and written to the cars Electronic Control Module (ECU) or Digital Motor Electronics (DME). This program does not work on the Apple platform. The My Genius Client is an executable (.EXE) program and needs a clear path to the internet. Fabspeed Motorsport does not provide IT services to disable firewalls and internet barriers.
- A Fabspeed Motorsport Representative will determine if product needs to be returned to Fabspeed Motorsport for inspection. A Return Merchandise Authorization (RMA) number will be given to be placed clearly on the shipping label.
- It is the responsibility of the customer to pay for shipping back to Fabspeed Motorsport.
- If Fabspeed Motorsport finds the component to be defective and within the warranty period, Fabspeed Motorsport will repair, replace, or issue credit to the customer at Fabspeed Motorsport’s discretion. Any repaired or replaced product will be returned to the customer, freight is the responsibility of the retailer or customer. Please note that no replacement warranty parts can be shipped until original parts are returned to Fabspeed Motorsport for inspection.
- Once a tune has been loaded into a car by either the XperTune device or a bench tune, Fabspeed Motorsport has the right to attempt to retune the vehicle. Tunes are performed by file transfer, and data corruption/errors is always possible.
FABSPEED MOTORSPORT WARRANTY INFORMATION
The XperTune files are considered proprietary software. Fabspeed Motorsport offers a 30-day return policy for all tuning. The method of return will depend on the method of tuning. Note: this may involve returning the ECU/DME back to Fabspeed Motorsport. All shipping cost are the responsibility of the customer. For tunes requiring the XperTune device, the cars stock tune file must be reloaded into the car. The Xpertune device shows every file transfer. There will no credit issued for Xpertune devices that indicate the XperTune is still in the ECU/DME. Tunes that require the ECU/DME to be sent in will incur a 25% service charge.
Fabspeed Motorsport warrants to the consumer that all our XperTune tuning devices will be free from defects in material and workmanship for a period of two (2) years from date of the original purchase if it is installed by Fabspeed Motorsport’s direct customer or a Fabspeed Motorsport approved installer. Hardware that fails within this two (2) year warranty period will be repaired or replaced at Fabspeed Motorsport’s discretion, when determined by Fabspeed Motorsport that the product failed due to defects in material or workmanship.
Our Fabspeed Motorsport Sound Solution Guarantee:
Fabspeed Motorsport knows that the sound quality is personal and very subjective. We also understand that improving the sound of your vehicle is one of the reasons you turn to us! While we are not aware of any other manufacturers that guarantee “sound satisfaction”, we want to make sure you are happy with your Fabspeed Motorsport system and the sports car sound it produces. We make every effort to produce videos/sound clips of our systems for reference.
Many factors affect the sound from your vehicle, including modifications to other stock or aftermarket components when mixed with Fabspeed Motorsport branded products. Sometimes this can result in a different sound or tone than what was expected. We will work with you to help you understand what to expect based on your unique situation. You must first let our knowledgeable Performance Experts know about any non-Fabspeed Motorsport exhaust products or other exhaust modifications prior to purchase. This way we can tailor a system to produce “sports car sound” to your liking! The Sound Solution Guarantee covers only Fabspeed Motorsport exhaust products. Systems or components that bypass mufflers or catalysts, tips, and certain other components are not covered within this guarantee. If you are unsure if your selection is covered, please inquire with our Performance Experts.
The Fabspeed Motorsport Sound Solution Guarantee applies to Original Owners for systems purchased Directly from Fabspeed Motorsport (systems purchased through wholesalers, dealers or installers are not currently covered). If you are not happy with the sound of a Fabspeed Motorsport brand manufactured exhaust, you can return it in accordance with the following terms.
The Fabspeed Motorsport Sound Solution Guarantee begins on the product invoice date and ends forty-five (45) days thereafter. First, we ask you to call us while the product is still properly installed on the vehicle - often we can help overcome sound objections with simple modifications based on your unique circumstances. If you are not satisfied after consulting with us, we offer you, the original retail purchaser, a single one-time opportunity to exchange the product for a different system. Should your vehicle application not have other system options, a one time return will be permitted. All shipping and handling costs will be covered by the customer. There will be a 25% restocking charge on the returned components. Should the returned system exhibit damage beyond normal installation/removal and temperature color change, additional fees will be added up to and including rejection of the system. Fabspeed Motorsport reserves the right to reject any Sound Solution Guarantee system and return the system to the purchaser. Exhaust tips, air filters and air filter intake systems, airboxes, IPD plenums, muffler bypasses/pipes, race headers, off-road competition parts or race systems, and certain items are not returnable under a Sound Solutions Guarantee. If you are unsure, please inquire with our Performance Experts.
Please note: FABSPEED MOTORSPORT’S SOUND SOLUTION GUARANTEE EXPIRES 45 DAYS AFTER THE PRODUCT SHIPPING DATE, and it is valid only for THE ORIGINAL PURCHASER. OUR SOUND SOLUTION GUARANTEE DOES NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES, INSTALLATION OR DE-INSTALLATION COSTS, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, SHIPPING CHARGES, FEES OR FINES, DAMAGE TO THE VEHICLE OR ITS COMPONENTS OR SURROUNDINGS, OR OTHER INCIDENTAL OR INDIRECT DAMAGE. OUR LIABILITY IS EXPRESSLY LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT YOU RECEIVED NET OF SHIPPING AND HANDLING COSTS.
Copyright 2020 Fabspeed Motorsport - All rights reserved. Document ID 07222019ILW-V4.