Fabspeed Motorsport’s Incredible Lifetime Warranty
At Fabspeed Motorsport USA, we design, manufacture and assemble what we believe to be the world’s best automotive products. To back up that claim and to prove to you that we are confident in our processes and products, we offer you the following - industry leading - Lifetime Warranty on our Fabspeed brand manufactured products.
What we cover:
Fabspeed warrants to the original retail purchaser as well as subsequent owners that our manufactured Fabspeed brand products are free from defects, when used as intended, for the life of the product.
What we guarantee:
It’s simple; we guarantee your complete and total satisfaction when you install and use Fabspeed brand products in both street and race applications.
What this means:
Should the rightful owner of a Fabspeed manufactured product experience a structural issue or defect, a failure of a component - including the HJS brand catalytic converter - or any other product defect, Fabspeed will repair or replace the product at no cost to you for as long as you own our product and use it in the intended fashion. We will replace a verifiable failed catalytic converter, one time, at no charge, as long as the serial number and other production markings are readable and there is no physical damage to the converter.
Introducing the industry's first “sound” guarantee.
Yes! We guarantee you’ll be happy with the sound of our products!
Fabspeed knows that the pleasure one gets from hearing a sound is personal and very subjective. That’s why no other manufacturer will guarantee you’ll be satisfied with the sound produced by their products. To them, it’s too risky. But what those other manufacturers ignore when they exclude sound from their warranty is that you, the customer, may simply not be happy; well that’s just not good enough for us.
Many factors affect the sound from your engine, for instance another company’s products or modifications to stock components when mixed with Fabspeed brand products may produce an entirely different sound than expected. We will work with you to help you understand what to expect based on your unique situation. Please let us know about your car’s non-Fabspeed modifications before hand.
Here is our ‘Fabspeed Sound Solution’:
If you are not happy with the sound of a Fabspeed brand manufactured product - bought directly through our factory sales team - you can return it.
Fabspeed’s Sound Solution Warranty is limited. It begins on the delivery date and ends 45 days thereafter, it is only applicable to the original owner, and it only applies to purchases made directly from the Fabspeed Factory sales team or directly through www.fabspeed.com. WHOLESALE DISTRIBUTORS OF FABSPEED MOTORSPORT BRAND PRODUCTS ARE NOT CURRENTLY ELIGIBLE TO OFFER OUR SOUND SOLUTION WARRANTY.
We ask you to first call us while the product is still properly installed on the vehicle - often we can help overcome sound objections with some simple modifications based on your unique circumstances. We offer you, the original retail purchaser, a single one-time opportunity to return the product if you are not satisfied after consulting with us. FABSPEED’S SOUND SOLUTION WARRANTY EXPIRES 45 DAYS AFTER THE DELIVERY DATE TO THE ORIGINAL PURCHASER AND IT IS NOT PART OF OUR TRANSFERABLE WARRANTY PROGRAM.
To submit a warranty claim
The rightful owner must contact Fabspeed Motorsport via email at email@example.com to begin the process of a warranty claim. Upon verification of warranty coverage, Fabspeed will happily and quickly honor our warranty to you as explained here. Fabspeed is the final authority on determining eligibility of any and all warranty claims.
There are a few important exceptions to be aware of:
Convenience Return Policy
We offer you the ability to return undamaged, non-customized, non-special order products within thirty (30) days from the date of delivery for any reason; we call this a “convenience return.” This is a separate benefit from returns to us from a defect as covered in the Fabspeed Motorsport’s Incredible Lifetime Warranty or through our limited Sound Solution Warranty..
To qualify for convenience return, the product must be unused and remain in undamaged and sealed original packaging. A copy of the original invoice and a brief explanation must accompany all returned items. It’s important that you follow our instructions for returning items carefully, if you do not, Fabspeed Motorsport reserves the right to charge a 20% restocking fee on any opened box item. If an order was shipped with a promotional “free shipping”, and the order is returned, we reserve the right to charge the customer or distributor for what would have been the cost of that original shipping.
General Return Instructions
Please immediately contact Fabspeed via email or phone to discuss the circumstances of your return before returning any products and if the product is currently installed, before removing any products from your vehicle. Anything returned without prior authorization from Fabspeed Motorsport will be refused. Any and all returns must be sent back fully prepaid. Our customer service department (service @ fabspeed.com) will issue a Return Authorization Number (RMA), which must accompany any returns and all returns must be properly packaged to help prevent shipping damage. Shipping charges are not covered by this warranty.
Shipping & Handling
Fabspeed Motorsport cannot be held liable for refusal of, delay of, loss of or damage to a shipment of any item. The customer agrees to indemnify Fabspeed Motorsport for any and all costs, fees and expenses Fabspeed incurs as a result of any violation of any local, state, federal, national or international laws or regulations. Customer agrees to take responsibility for lost packages that were not independently insured, or sent without requiring signature. The customer understands they will be liable in the event of additional fees, tariffs, or legal issues such as border seizure. Customer accepts these risks and agrees to release Fabspeed Motorsport of all liability.
Fabspeed Motorsport reserves the right to charge a handling fee on every order being shipped from our facility. This fee is universal and applies to all retail and wholesale purchases and cannot be waived or credited.
A 6% sales tax will be implemented for every purchase made by a Pennsylvania resident. This fee will be charged for in-house installations and products purchased online, over the phone, and/or via email, this fee is required by law, is non-negotiable and non-refundable.
Copyright 2019 Fabspeed Motorsport - All rights reserved. Document ID 06062019ILW-V2